Customer service training is the education and upskilling of customer service employees to improve the support they’re able to provide and thereby increase customer satisfaction. It is an ongoing, continuous process of growth throughout an agent’s time working in customer service. This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.