Conflict management

A conflict management training program is more than just instilling basic interpersonal skills and teaching employees how to diffuse arguments. It also prevents conflicts before they even begin so that you can maintain a safe and supportive work environment. Conflict management training is increasingly becoming an important component of many executive leadership programs. Indeed, the ability of future leaders to manage internal and external conflicts is a key skill which requires specific conflict management training. Effective training in this area delivers skills applicable to many situations, ranging from people management to organizational issues and communication in the business environment.

Conflict management skills can help in addressing conflicts internal to an organization, either between individuals or departments. Good conflict management training enables staff members to positively engage either with colleagues or groups, to handle controversial conversations, to deliver difficult news, to express constructive criticism and to answer negative comments.

Conflict management training can also be very helpful in managing wider organizational changes, such as a corporate restructuring or the introduction of new operational procedures. The ability to effectively deal with conflicts arising from such changes will determine the success or failure of the initiative. For example, corporate history is littered with examples of large companies that have merged and then been unable to resolve conflicts arising from two different corporate cultures.

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