A business support worker takes care of office duties and odd jobs for her company. They perform a wide variety of functions to keep their businesses operating smoothly, including greeting clients, forwarding phone calls, taking messages, and typing memos and reports. Business Support System facilitates the relationship of service providers with their customers. It consists of the components that Telecom Industry uses to run its business operations towards customers. It is more software oriented which deals with processes like taking orders from customer, ensuring that order is completed, processing the bills, and collecting the payment. BSS can be thought of the customer facing system.